Quality Service from People Who Care....
At D&L Stained Glass Supply, Inc., quality service from people who
care isn't just our motto--it's the way we do business every day.
YOU are D&L's Number 1 Priority
We want to get to know you and we want your business. D&L Stained
Glass Supply was built one customer at a time. Started in 1974 by our
current owner and president, Leslie L. Silverman, D&L has grown from
a single item vendor to a full-service distributor with a warehouse packed
full of glass and supplies. We would like to be your wholesale supplier.
To serve you as well as we possibly can we will need some information
from you. To apply for a wholesale account, click on Wholesale Application
or apply by phone at 1-800-525-0940.
Knowledgeable Sales Staff
With more than three-quarters of a century combined years of experience in the art glass industry, the D&L sales staff is always ready to suggest inventory items and field your questions. From traditional stained glass to the latest in fusing, mosaics and lampworking, someone at D&L is bound to know what you are asking. A veteran of D&L, Scott has been helping customers like you for more than a decade. Scott has outstanding product knowledge and enthusiasm for art glass. Cheryl has 22 years of experience as a retail art glass store owner. As a former business owner, Cheryl knows what it is like to stock (and expand) a store, to teach classes and do commission work. Gay has years of experience in the art glass business. And don't be surprised when you encounter additional resourceful and capable D&L staff members. Many D&L employees have interests and hobbies in hot glass, traditional stained glass and jewelry. We are all ready to assist you and field your questions. Place your order with D&L's dynamic and experienced staff to receive quality service from people who care.
D&L employs real glass artists (not order-takers), who
understand that a substitute glass is sometimes not an
option. We promise that on those unavoidable occasions
when the glass you order is unavailable, we will
happily suggest a substitute, but we will not send you
a sheet of glass you have not ordered. Your D&L
account representative will also contact you before
sending out any special or back ordered items.
Abundant Inventory
With thousands of products our 38,000 square foot warehouse is packed to the gills with everything for the glass artist. Our stock is based on what our customers use, need and request. We may not have every item, but expect D&L to get the best new items first! Our purchasing agents, work hard to get great prices for D&L customers from hundreds of vendors. The D&L purchasing team works hard to keep those must-have items in stock! And if a D&L customer wants something we do not stock, the glass and tool purchasing department will be happy to special order.
Same Day Shipping
All UPS tool orders placed by 3 p.m. will be pulled, double-checked, packed
and shipped THE SAME DAY by the energetic D&L shipping crew. And not
to be outdone, glass shipments are packed in D&L's innovative tee-pee
crating system to ensure a safe trip. Equally adept with a tape gun or
computer, the speedy and accurate shipping crew works hard to get your
order right, ready and on it's way to you in record time.
Reflecting Our Name
It all comes down to the glass, after all, and at D&L the glass is
not only a part of our company name, it is also an integral part of our
company fame. Ripple, iridized, dichroic, fusible, antique, mirror, wispy,
streaky, mottled, you name it, D&L knows it, probably stocks it and
can definitely get it for you. We work hard and double check your glass
order to ensure accuracy.
World-wide Reputation for Quality Service
With customers in more than 20 countries on 6 continents, D&L is experienced
and dependable for international customers. Competitive arrangements and
forwarding services are available through our Export Manager, Scott. It
takes a volume supplier to serve international customers without adding
cost and D&L is a volume supplier. D&L has been servicing international
accounts since 1989. Scott knows a lot of brokers and can even find the
right voltage and configuration for power tools going to any country.
At D&L Stained Glass Supply, Inc., we offer quality service in any
language.
Customer Satisfaction Department
We make every effort to ensure your satisfaction with each order. Through
a system of checks and balances the D&L staff works diligently to
minimize errors (and maximize fun). Our customer satisfaction department
utilizes the latest innovations, like package tracking software as well
as good old-fashion prevention methods like double-checking orders to
ensure you receive what you request.
Account Ability
When you add up all the benefits of doing business with D&L Stained
Glass Supply, Inc., don't forget to factor in the great accounting staff.
While equipped with only ten digits each, they somehow manage to collect
and pay out lots and lots of money every year. D&L employs several
quick-fingered, fast-typing folks to handle the cash, accounts, credits,
etc.
Marketing and Web
We hope you enjoy your many trips around our web site. Be sure to e-mail
us with your positive feedback as well as any concerns or suggestions
for site improvement. Watch for D&L Stained Glass at your favorite
trade shows and look for our ads and press releases in your favorite industry
publications.
Still Not Sure?
That stuff about the quality service really isn't just a line. Our long-time
customers are still so enthusiastic about our commitment to their businesses
that they would tell their friends! Go on, join us!